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Returns and Warranty

Returns

We offer a 365 day return policy at our discretion for all items purchased in-store or online with some exceptions *.

Rest easy with our 365-night comfort guarantee. Because it takes time for your body to adjust to a new mattress with proper support, you must sleep on your new mattress for a minimum of 30 nights. If you can't adjust to it, just let us know and you can exchange it for a different mattress of equal or greater value.

*All Mattress in a Box items can be returned in-store for a full refund or store credit up to 60 days from the date of delivery though we ask that you keep the mattress for a minimum of 30 days as it can take this long for your body to adjust to a new mattress. If you are not located near a store and as we are not able to take back bed in a box items, we will help arrange donation to a local charity or homeless shelter and provide a full refund. Does not apply to adjustable bases, floor models, clearance items, special purchases, mattress protectors, accessories, pillows, warranty exchanges, promotional items, door busters or discontinued merchandise. Some fees and restrictions may apply.

We are unable to exchange or refund stained, unsanitary or damaged mattresses. We highly recommend using a waterproof mattress protector to help keep your new mattress clean. In addition, we recommend keeping all original tags on your mattress. Removal of the law tag will void the 365-night comfort guarantee. See store for complete details.


Warranty Claims

Mattress and More is here to assist you with your warranty claim, and to help simplify the manufacturer’s warranty process. Mattress and More is contractually obligated to follow the manufacturer’s warranty parameters and will only honor warranties that fall within the manufacturer’s warranty guidelines on products purchased from Mattress and More.

Warranty Claims on TEMPURPEDIC, and LEGGETT & PLATT, are handled directly through the manufacturer. Please contact them direct on all warranty claims

Click Here to download the Tempur-Pedic warranty. You can contact Tempur-Pedic directly at 1-800-821-6621 or email them at customer.service@tempurpedic.com or simply Click Here.

Click Here to download the Leggett & Platt warranty claim. You can contact Leggett & Platt directly at 1-800-888-3078

Warranty Service Request

Before we can start the warranty process you will need the following:

  • Do you have a copy of your original sales invoice? (You will need to submit a copy of your original invoice with your warranty packet)
  • Is your Mattress set free of stains? (any type of stains void the manufactures mattress warranty)

Print the Warranty Service Procedures paperwork if you answered yes to both of the above questions.

Warranty Service Procedure Form

Warranty Claims Form

Additional questions please refer to the our FAQ sheet or manufacturer's warranty cards

Click Here to download the Sealy warranty.
Click Here to download the Stearns and Foster warranty.
Click Here to download the DreamGuard warranty.